We recently received a communication from NHS 111 about a telephone encounter with one of our patients.
I have removed any identifying details, and I suggest you read it. This is supposed to let us, his GPs, know about the conversation.
If this were a parody, we would say it was over the top.
I actually spoke with this patient soon after this NHS 111 conversation. She/he was on a phone list, waiting for me to return her/his call. She/he had rung NHS 111 to ask the significance of a blood result. It would have been wiser just to wait for me to ring to discuss the result.
That this national programme should have planned for such a shockingly opaque format for communications is very very worrying.
Whoever you are, please go back to the drawing board.
